Why we often wait until things become too much before asking for help

Listen to the AI-generated audio version of this article. (Beta)

“There’s still a way through.”

It may be one of the most common ways we minimise psychological strain. You have been sleeping badly for weeks, feel more irritable than usual, cancel plans more often and notice that even a free weekend no longer leaves you feeling properly rested. At the same time, you still get up in the morning, go to work, answer emails, buy groceries and take care of the things that need to be done.

As long as all of that still works, it is easy to assume that things cannot be that serious.

Maybe there is simply a lot going on at the moment. Once this project is finished, things will calm down. After the holiday, everything will probably feel different. And other people have much bigger problems anyway.

Sometimes those thoughts are perfectly reasonable. Not every difficult week requires professional support. It becomes more interesting when one difficult week turns into several difficult months – and our sense of what is still “normal” quietly shifts along with it.

Research has repeatedly shown that people often delay seeking psychological or psychiatric support. This is not simply because services are unavailable or because people fear being judged. A large international study published in 2025 found another important barrier: even among people who recognised that they might need treatment, many still felt that their problem was not serious enough. More than half of those who perceived a need for treatment but did not receive it reported low perceived severity as a barrier.

That is a striking finding because it describes something very ordinary. We do not have to believe that we are doing well. Sometimes it is enough to believe that we are not doing badly enough.

As Long as We Can Still Function

Psychological strain rarely has a clear beginning. There is usually no particular morning when you wake up and know with certainty that something has changed.

More often, everyday life shifts gradually. It takes longer to wind down in the evening. Thoughts about Monday begin earlier on Sunday. Tasks that once happened almost automatically now require noticeable concentration. After work, there is less energy left for exercise, friends or anything that does not absolutely have to be done.

Each change is easy to explain on its own. It has been a busy week. Work is stressful. Sleep has been poor. Only when you look back over several weeks does it sometimes become clear that a few difficult days have turned into a pattern.

We can also become accustomed to feeling worse. What seemed unusual in the first month may simply feel like everyday life by the third. Someone who used to go out several evenings a week and now spends most evenings recovering on the sofa may eventually stop experiencing that change as a change at all. It has simply become normal.

Being able to function can make this even harder to notice. The work gets done. Appointments are kept. Perhaps hardly anyone around you notices anything unusual. But functioning says surprisingly little about how much effort it now requires.

You can perform reliably at work and have nothing left afterwards. You can concentrate in meetings while barely sleeping at night. You can be attentive and friendly with other people and find yourself unusually impatient once you get home. What others tend to see is whether you are still managing your responsibilities. They rarely see how much it costs you to do so.

People who are used to being reliable can often compensate for strain for a remarkably long time. They organise more carefully, reduce their social life, sleep less or invest additional effort to make sure that as little as possible slips.

The fact that everyday life is still running is not always proof that everything is fine. Sometimes it only shows how much effort is currently going into keeping it running.

Why Asking for Help Can Feel Like a Last Resort

Most people try to deal with difficulties themselves first. That is normal and often useful. Many difficult periods do pass, and not every period of stress requires therapy.

The problem begins when an unspoken rule develops. Instead of “I’ll first see what I can do myself,” it becomes: “I am only allowed to ask for help once I have proved that I really cannot manage this alone.”

Support then starts to feel like failure.

We often approach other areas of life much more pragmatically. Asking an expert about a complicated tax issue does not mean that you have failed at doing your taxes. Seeing a physiotherapist for persistent pain does not require first proving that every possible self-help strategy has failed. Companies regularly bring in external expertise without concluding that nobody internally knows how to do their job.

With psychological support, however, another question often appears in the background: Am I really doing badly enough to justify this?

Perhaps that is not the most useful question.

A more practical one might be: Is what I am doing now actually helping?

If more sleep, taking a weekend off, exercising, distracting yourself or talking to friends has not changed much for quite some time, that is useful information. It is not a diagnosis. But it is information worth taking seriously.

“Other People Have It Much Worse”

Few thoughts are better at making our own difficulties seem smaller than comparing ourselves with someone who appears to be struggling more.

And the problem is that this comparison can almost always be won.

If you are still working, you can compare yourself with someone on sick leave. If you are sleeping badly, you can think of someone with severe depression. If getting to work every morning has become exhausting, you can remind yourself that some people cannot get out of bed at all.

There will almost always be somebody in a more difficult situation. That tells us very little about whether our own situation deserves attention.

We understand this easily with physical problems. A broken finger does not become less broken because someone else has broken a leg. With psychological strain, we seem to find the same logic much harder to apply to ourselves.

There is also the question of how other people might react. Mental health is discussed much more openly today than it was a few decades ago, but stigma has not disappeared. The World Health Organization continues to identify stigma as a barrier to seeking care, and one of the largest systematic reviews on the subject found an overall negative relationship between mental-health stigma and help-seeking.

Stigma does not always look like an openly hostile belief that people with mental-health problems are weak. It can be much quieter. Not wanting to be seen differently at work. Feeling that your problems are too minor for counselling. Knowing that you would immediately understand if a close friend needed support while judging yourself for needing exactly the same thing.

Sometimes it even sounds sensible: “I don’t want to take a place away from someone who needs it more.” “This is a bad time for my team.” “Maybe I’ll feel better next week.”

All of those things might be true. They can also allow a temporary problem to become something you learn to live around for months.

Support Does Not Begin With a Diagnosis

Part of the difficulty may lie in what we imagine when we hear the word “help”. It quickly brings to mind therapy, a diagnosis or a serious mental-health condition.

There is a large space between “I’m fine” and “I need psychotherapy”.

Support might begin with honestly telling someone you trust that the past few weeks have been more difficult than usual. If the problem is closely related to work, it may mean discussing a specific source of strain with a manager. Psychological counselling can help someone make sense of a situation without any diagnosis being present. A general practitioner can be a useful first point of contact for persistent psychological or physical symptoms. And if symptoms continue or interfere significantly with everyday life, a psychological or psychiatric assessment may be appropriate.

Not every option fits every situation. The more useful idea is that support does not have to begin only once everyday life has fallen apart.

A sensible time to pay closer attention may be easier to identify by looking at change over time rather than asking how bad a particular day feels.

Am I sleeping worse than I was a few weeks ago? Am I withdrawing more? Do ordinary tasks require noticeably more energy? Can I still recover after stressful periods? Are there still times when the issue is not running in the background of my mind?

One difficult Tuesday is not a reason to diagnose yourself. But several weeks in which work, sleep, relationships and recovery all begin to feel different deserve at least a closer look.

A Small Exercise: What Would You Tell Someone Else?

There is a simple way to look at your own situation from a little more distance.

Imagine that someone you care deeply about tells you about their past two weeks. The only difference is that they describe exactly what you have experienced: how they have been sleeping, how mornings feel, how much energy work takes, whether they have been withdrawing from other people, what they still think about after work and which things they have started avoiding.

What would you tell them?

Perhaps you would genuinely say that a stressful period is not automatically a reason for concern and that they should give it a little more time.

But perhaps you would suggest talking to someone. Changing something in their situation. Or getting some support.

Write down your advice in two or three sentences. Do not try to sound particularly wise or psychological. Write what you would actually say to someone you care about.

Then read those sentences again and ask yourself one question:

Why should a different standard apply to you?

That does not mean you need to begin therapy tomorrow. Perhaps the result is simply a conversation, a small change in everyday life or a decision to pay closer attention to how you are doing over the next few weeks.

But a reasonable time to look more closely often comes well before the point when nothing works anymore.

Sometimes the important realisation is simply this:

Things are still manageable. But they have not felt genuinely okay for quite some time.

Sources and Further Reading

Viana, M. C., Kazdin, A. E., Harris, M. G. et al. (2025). Barriers to 12-month treatment of common anxiety, mood, and substance use disorders in the World Mental Health surveys. International Journal of Mental Health Systems, 19, 6. DOI: 10.1186/s13033-024-00658-2.

Grosselli, L., Baumgärtel, J., Böhm, H., Hoyer, J. & Knappe, S. (2025). When Knowledge Falls Short: A Systematic Review on the Correlation of Mental Health Knowledge With Stigma and Help-Seeking. Mental Health Science, 3, e70022. DOI: 10.1002/mhs2.70022.

Clement, S. et al. (2015). What is the impact of mental health-related stigma on help-seeking? A systematic review of quantitative and qualitative studies. Psychological Medicine, 45(1), 11–27.

World Health Organization Regional Office for Europe. Information on mental-health stigma, discrimination and access to care.

OECD (2026). The Economic Case for Preventing Mental Ill Health.

Feedback

Terms of use

Terms of use for the use of the Mindvise platform for online psychological counseling

Date of last update: 20.05.2025

1. Service description
Mindvise provides a digital platform that gives company employees access to online psychological counseling by qualified, freelance psychologists. The psychologists act independently and determine the content of the consultations themselves.

2. Qualification of consultants
All consultants working on the platform have at least a degree in psychology (Master of Science or diploma). Their suitability is checked by Mindvise before they start working.

3. Confidentiality
All contents of the counseling sessions are subject to confidentiality. Personal information will not be passed on to third parties, in particular to the employer, except in the case of express consent or legal obligation.

4. Disclaimer
Use of the platform is voluntary and at your own risk. Psychological counseling is not a substitute for medical or psychotherapeutic treatment. Mindvise accepts no liability for direct or indirect consequences arising from the use of counseling services.

5. Code of conduct
Respectful, professional interaction is a prerequisite. Discrimination, insults or behavior that violates boundaries will not be tolerated. The advisors are entitled to terminate conversations in the event of inappropriate behavior.

6. Cancellation policy
Consultation appointments must be canceled at least 12 hours before the start. If an appointment is canceled later, up to 80% of the fee can be claimed as expenses, depending on the employer’s regulations.

7. Restrictions on use
Use is not suitable if:

* You are in an acute mental health crisis or emergency. In such cases, please contact the medical on-call service (116117) or the emergency number 112.
* You have a serious mental illness that requires continuous specialist care.
* You are a minor and do not have the consent of your legal guardian.

If you are currently undergoing psychotherapeutic treatment, we recommend that you consult with your treating specialist before using the platform.

8. Consent to data processing
By using the platform, you agree to the terms of use and the privacy policy. You agree that your voluntarily submitted information on mental stress may be processed by Mindvise (including health data in accordance with Art. 9 GDPR). This consent is voluntary and can be revoked at any time.

If you have any questions or concerns, please contact:
[kontakt@mindvise.de](mailto:kontakt@mindvise.de)

Privacy policy

1. General information on data protection

Thank you for using our services. The protection of your personal data is important to us. This privacy policy explains how we process personal data, when you use our services. We only collect the data that is necessary for the use of our platform, and do not pass it on to third parties without your consent.

2. Person responsible for data processing

Responsible within the meaning of the General Data Protection Regulation (GDPR):

Mindvise
Pascal Seitz
Lamprecht Str. 51
63739 Aschaffenburg, Germany

Phone: 01579-2526192
E-mail: kontakt@mindvise.de
Website: https://mental.mindvise.de

3. Collection and use of personal data

We only collect the data provided by you (first name, e-mail address, telephone number, business code, consultation topic, additional information transmitted on the consultation request) that was transmitted when booking consultation appointments. This data is stored on our server for 30 days and then backed up locally for 12 months. Our freelance consultants receive your data when an appointment is booked and also store it locally for a maximum of 12 months. For service agreements with a limit on monthly consultations per employee, the data is used to monitor compliance with the set limits.

4. Booking via hotline

As an alternative to online booking, you have the option of booking appointments via the hotline listed above so that you do not have to enter any data via the booking system.

5. Voluntariness of use

Use of the advisory services via the platform is voluntary. There are no disadvantages if you do not wish to take advantage of the offer.

6. Legal basis of the processing

Your data is processed on the following legal bases:

  • Consent (Art. 6 para. 1 lit. a GDPR): Your voluntary consent when providing the data for booking appointments.
  • Fulfillment of a contract (Art. 6 para. 1 lit. b GDPR): Processing of data for the provision of our services.
  • Protection of legitimate interests (Art. 6 para. 1 lit. f GDPR): Data processing is carried out in the interest of the smooth operation of our services, provided that no interests of the data subject worthy of protection prevail.

7. Processing of special categories of data

As part of the consultation, information may be processed that allows conclusions to be drawn about your mental health (e.g. through free text information on stress or concerns). This data is considered special categories of personal data within the meaning of Art. 9 GDPR. The processing takes place exclusively with your express consent in accordance with Art. 9 para. 2 lit. a GDPR. This consent is voluntary and can be revoked at any time.

8. Video communication

For video communication, we recommend using Jitsi Meet on our server at https://meet.mindvise.de. Advisors are free to decide whether to use this server or choose an alternative platform, which will be communicated to you in advance by e-mail. In this case, the data protection provisions of the chosen provider apply. If you do not wish to use an alternative provider as a video communication tool, you can communicate this by sending an e-mail to the selected consultant in advance. When using the Mindvise-hosted Jitsi Meet instance, personal data such as IP addresses may be collected. This data is used exclusively to enable communication and is not passed on to third parties.

9. Mental Health Assistent (ChatGPT API)

When using the digital mental health assistant, your voluntary free text entries can be transmitted to the OpenAI API for processing. The processing is pseudonymized (without direct name or identity assignment) and exclusively for the provision of the assistant function. The transfer is secured by the conclusion of standard contractual clauses in accordance with Art. 46 GDPR and OpenAI’s participation in the EU-U.S. Data Privacy Framework.

10. Technical and organizational measures (TOMs)

We have implemented the following measures to ensure the protection of your data:

  • Access control: The servers are provided by ISO-certified providers (Netcup, Alfahosting).
  • Access control: Access is only granted via password-protected systems with strict password guidelines.
  • Encryption and data backup: All data transmissions are SSL-encrypted. Data is deleted every 30 days and backed up locally.
  • Forwarding control: Encrypted communication channels (e-mail, SSL) are used.
  • Separation control: Logical separation of test and production data.
  • Integrity control: Regular backups and version controls ensure data integrity.
  • Roles and rights system: Administrative access is restricted; there is no access to personal content.

11 Rights of the data subjects

You have the right, to request information about the personal data stored about you at any time and to request the correction, deletion or restriction of the processing of this data. You also have the right to data portability and the right to object. You can withdraw your consent to the processing of personal data at any time.

12. Right to erasure (“right to be forgotten”)

You have the right to request the deletion of your personal data if:

  • the data is no longer required for the original purpose;
  • You withdraw your consent and there is no other legal basis for processing;
  • You object to the processing and there are no overriding legitimate grounds;
  • the data was processed unlawfully;
  • the deletion is necessary to fulfill a legal obligation.

13. Right to lodge a complaint with the supervisory authority

If you believe that the processing of your data violates the GDPR, you have the right to lodge a complaint with the competent data protection authority:

The Bavarian State Commissioner for Data Protection
P.O. Box 22 12 19, 80502 Munich
E-mail: poststelle@datenschutz-bayern.de

14. Duration of data storage

Personal data is stored on our server for a maximum of 30 days. At the end of this period, the data is deleted and backed up locally. Freelance consultants store the data locally for up to 12 months and then delete it permanently.

15. Data transfer to third parties and third countries

We do not pass on personal data to third parties without your consent. Personal data is only transferred to third countries in the context of using the Mental Health Assistant. In this case, the transfer is secured by OpenAI’s participation in the EU-U.S. Data Privacy Framework and by standard contractual clauses (SCCs) in accordance with Art. 46 GDPR.

16. Cookies and similar technologies

We only use technically necessary cookies on our website to enable you to make optimum use of our services. Analytical or marketing cookies are not used.

17. Automated decision-making including profiling

There is no automated decision-making or profiling within the meaning of Art. 22 GDPR.

18. Further processing for other purposes

Further processing of the personal data collected for other purposes is not planned. Should this become necessary in the future, you will be informed accordingly prior to such further processing.

19. Time of provision of the information

This information is provided to you at the latest at the time of data collection and within one month of the data being collected.

20. Adjustments to this privacy policy

We reserve the right to amend this privacy policy if necessary, to comply with legal requirements or to reflect changes to our services.

Feedback

Terms of use

Terms of use for the use of the Mindvise platform for online psychological counseling

Date of last update: 20.05.2025

1. Service description
Mindvise provides a digital platform that gives company employees access to online psychological counseling by qualified, freelance psychologists. The psychologists act independently and determine the content of the consultations themselves.

2. Qualification of consultants
All consultants working on the platform have at least a degree in psychology (Master of Science or diploma). Their suitability is checked by Mindvise before they start working.

3. Confidentiality
All contents of the counseling sessions are subject to confidentiality. Personal information will not be passed on to third parties, in particular to the employer, except in the case of express consent or legal obligation.

4. Disclaimer
Use of the platform is voluntary and at your own risk. Psychological counseling is not a substitute for medical or psychotherapeutic treatment. Mindvise accepts no liability for direct or indirect consequences arising from the use of counseling services.

5. Code of conduct
Respectful, professional interaction is a prerequisite. Discrimination, insults or behavior that violates boundaries will not be tolerated. The advisors are entitled to terminate conversations in the event of inappropriate behavior.

6. Cancellation policy
Consultation appointments must be canceled at least 12 hours before the start. If an appointment is canceled later, up to 80% of the fee can be claimed as expenses, depending on the employer’s regulations.

7. Restrictions on use
Use is not suitable if:

* You are in an acute mental health crisis or emergency. In such cases, please contact the medical on-call service (116117) or the emergency number 112.
* You have a serious mental illness that requires continuous specialist care.
* You are a minor and do not have the consent of your legal guardian.

If you are currently undergoing psychotherapeutic treatment, we recommend that you consult with your treating specialist before using the platform.

8. Consent to data processing
By using the platform, you agree to the terms of use and the privacy policy. You agree that your voluntarily submitted information on mental stress may be processed by Mindvise (including health data in accordance with Art. 9 GDPR). This consent is voluntary and can be revoked at any time.

If you have any questions or concerns, please contact:
[kontakt@mindvise.de](mailto:kontakt@mindvise.de)

Privacy policy

1. General information on data protection

Thank you for using our services. The protection of your personal data is important to us. This privacy policy explains how we process personal data, when you use our services. We only collect the data that is necessary for the use of our platform, and do not pass it on to third parties without your consent.

2. Person responsible for data processing

Responsible within the meaning of the General Data Protection Regulation (GDPR):

Mindvise
Pascal Seitz
Lamprecht Str. 51
63739 Aschaffenburg, Germany

Phone: 01579-2526192
E-mail: kontakt@mindvise.de
Website: https://mental.mindvise.de

3. Collection and use of personal data

We only collect the data provided by you (first name, e-mail address, telephone number, business code, consultation topic, additional information transmitted on the consultation request) that was transmitted when booking consultation appointments. This data is stored on our server for 30 days and then backed up locally for 12 months. Our freelance consultants receive your data when an appointment is booked and also store it locally for a maximum of 12 months. For service agreements with a limit on monthly consultations per employee, the data is used to monitor compliance with the set limits.

4. Booking via hotline

As an alternative to online booking, you have the option of booking appointments via the hotline listed above so that you do not have to enter any data via the booking system.

5. Voluntariness of use

Use of the advisory services via the platform is voluntary. There are no disadvantages if you do not wish to take advantage of the offer.

6. Legal basis of the processing

Your data is processed on the following legal bases:

  • Consent (Art. 6 para. 1 lit. a GDPR): Your voluntary consent when providing the data for booking appointments.
  • Fulfillment of a contract (Art. 6 para. 1 lit. b GDPR): Processing of data for the provision of our services.
  • Protection of legitimate interests (Art. 6 para. 1 lit. f GDPR): Data processing is carried out in the interest of the smooth operation of our services, provided that no interests of the data subject worthy of protection prevail.

7. Processing of special categories of data

As part of the consultation, information may be processed that allows conclusions to be drawn about your mental health (e.g. through free text information on stress or concerns). This data is considered special categories of personal data within the meaning of Art. 9 GDPR. The processing takes place exclusively with your express consent in accordance with Art. 9 para. 2 lit. a GDPR. This consent is voluntary and can be revoked at any time.

8. Video communication

For video communication, we recommend using Jitsi Meet on our server at https://meet.mindvise.de. Advisors are free to decide whether to use this server or choose an alternative platform, which will be communicated to you in advance by e-mail. In this case, the data protection provisions of the chosen provider apply. If you do not wish to use an alternative provider as a video communication tool, you can communicate this by sending an e-mail to the selected consultant in advance. When using the Mindvise-hosted Jitsi Meet instance, personal data such as IP addresses may be collected. This data is used exclusively to enable communication and is not passed on to third parties.

9. Mental Health Assistent (ChatGPT API)

When using the digital mental health assistant, your voluntary free text entries can be transmitted to the OpenAI API for processing. The processing is pseudonymized (without direct name or identity assignment) and exclusively for the provision of the assistant function. The transfer is secured by the conclusion of standard contractual clauses in accordance with Art. 46 GDPR and OpenAI’s participation in the EU-U.S. Data Privacy Framework.

10. Technical and organizational measures (TOMs)

We have implemented the following measures to ensure the protection of your data:

  • Access control: The servers are provided by ISO-certified providers (Netcup, Alfahosting).
  • Access control: Access is only granted via password-protected systems with strict password guidelines.
  • Encryption and data backup: All data transmissions are SSL-encrypted. Data is deleted every 30 days and backed up locally.
  • Forwarding control: Encrypted communication channels (e-mail, SSL) are used.
  • Separation control: Logical separation of test and production data.
  • Integrity control: Regular backups and version controls ensure data integrity.
  • Roles and rights system: Administrative access is restricted; there is no access to personal content.

11 Rights of the data subjects

You have the right, to request information about the personal data stored about you at any time and to request the correction, deletion or restriction of the processing of this data. You also have the right to data portability and the right to object. You can withdraw your consent to the processing of personal data at any time.

12. Right to erasure (“right to be forgotten”)

You have the right to request the deletion of your personal data if:

  • the data is no longer required for the original purpose;
  • You withdraw your consent and there is no other legal basis for processing;
  • You object to the processing and there are no overriding legitimate grounds;
  • the data was processed unlawfully;
  • the deletion is necessary to fulfill a legal obligation.

13. Right to lodge a complaint with the supervisory authority

If you believe that the processing of your data violates the GDPR, you have the right to lodge a complaint with the competent data protection authority:

The Bavarian State Commissioner for Data Protection
P.O. Box 22 12 19, 80502 Munich
E-mail: poststelle@datenschutz-bayern.de

14. Duration of data storage

Personal data is stored on our server for a maximum of 30 days. At the end of this period, the data is deleted and backed up locally. Freelance consultants store the data locally for up to 12 months and then delete it permanently.

15. Data transfer to third parties and third countries

We do not pass on personal data to third parties without your consent. Personal data is only transferred to third countries in the context of using the Mental Health Assistant. In this case, the transfer is secured by OpenAI’s participation in the EU-U.S. Data Privacy Framework and by standard contractual clauses (SCCs) in accordance with Art. 46 GDPR.

16. Cookies and similar technologies

We only use technically necessary cookies on our website to enable you to make optimum use of our services. Analytical or marketing cookies are not used.

17. Automated decision-making including profiling

There is no automated decision-making or profiling within the meaning of Art. 22 GDPR.

18. Further processing for other purposes

Further processing of the personal data collected for other purposes is not planned. Should this become necessary in the future, you will be informed accordingly prior to such further processing.

19. Time of provision of the information

This information is provided to you at the latest at the time of data collection and within one month of the data being collected.

20. Adjustments to this privacy policy

We reserve the right to amend this privacy policy if necessary, to comply with legal requirements or to reflect changes to our services.