When the World Doesn’t End

Listen to the AI-generated audio version of this article. (Beta)

On the night of 21 December 1954, in a suburb of Chicago, a small group of people sat together and waited for the end of the world. They had good reason to believe in it. For months their leader, a housewife named Dorothy Martin, had been receiving messages from higher beings on the planet Clarion, who guided her hand through automatic writing. The messages were unambiguous. Before daybreak a great flood would swallow large parts of the Earth. Shortly before midnight, though, a spacecraft would come and carry the faithful to safety.

Some of them had given up everything for this. They had quit their jobs, spent their savings, given away their possessions. One man had left behind a wife who wouldn’t come with him. That night they sat together and prepared to be collected. On the beings’ instructions they removed everything metal from their bodies, zippers, bra clasps, the eyelets from their shoes, so there would be no trouble aboard.

Then it was midnight, and nothing happened. The clock on the wall read five past twelve, still no visitor. Someone noticed that a second clock in the room was running a little behind, perhaps that one was right. They agreed that it was in fact only just before midnight, and went on waiting. The minutes stretched. At two, at three, at four o’clock the group was still sitting there, cold and silent, trying to grasp why the world wasn’t ending and the spacecraft wasn’t coming.

Around a quarter to five, Dorothy Martin reached for pen and paper again. This time the message was: the little group had radiated so much light and faith that night that God had spared the world. The flood’s failure to arrive was, to them, no sign that they had been mistaken. It was proof that their faith had worked. The catastrophe that didn’t come became confirmation that they had been right all along.

And then something happened that you’d least expect. The group, which until then had been careful to keep to itself and had turned reporters away, suddenly went public. They phoned newspapers, gave interviews, wanted to spread their message now with all their strength. The more plainly the prediction had failed, the more eagerly they proselytised.

Three Who Didn’t Believe in Clarion

Among the faithful in that living room sat three people who didn’t believe a word about Clarion. The social psychologist Leon Festinger and two colleagues had infiltrated the group weeks earlier, disguised as ordinary followers. They weren’t there to be saved. They wanted to watch, up close, what happens to a conviction when reality contradicts it beyond any doubt.

Festinger had predicted how the evening would go, right down to the burst of proselytising. He expected the followers to cling to their belief more tightly after the failure rather than let it drop. Behind this lay an idea he soon developed into the theory of cognitive dissonance, one of the most consequential in twentieth-century psychology. It describes the uncomfortable tension that arises when two things we hold to be true don’t fit together. I have staked my whole life on this prophecy. And the prophecy was wrong. Holding those two thoughts side by side is almost unbearable.

There would be a simple way to resolve the tension: admit the error and give up the belief. But that is exactly what people do least often, especially when they’ve invested a great deal. Giving up the belief would mean admitting you handed over your job, your money, your marriage for nothing. That realisation is even harder to bear than the disproven prophecy itself. So the other route remains. You leave the conviction standing and bend reality until the two fit again. The flood stayed away because faith averted it, and the picture clicks back into place.

A Dollar for a Small Lie

You could take this for the aberration of fanatics, something that has nothing to do with your own level-headed mind. A few years later Festinger showed, with a plain little experiment, that the same mechanism runs in perfectly ordinary heads.

He had students spend an hour on an excruciatingly boring task. Loading wooden spools into a tray, emptying it, filling it again. Then a row of pegs on a board, each to be given a quarter turn, then another, on and on. When the hour was up, the experimenter asked them for a favour. The next participant was sitting in the waiting room, and ought to hear from them how interesting and enjoyable the task had been. For this small lie, half the students were paid one dollar, the other half twenty. Both groups then went out and talked the task up to the waiting person, one set for a dollar, the other for twenty. So everyone lied.

Only afterwards, one-on-one, did the experimenter ask each of them something else: how much they had really enjoyed the task. This was no longer about the performance for the next person, now what counted was their own honest assessment. And here came the surprise. Those who had been paid twenty dollars freely admitted the task had been dull. Those who had been paid only one dollar suddenly found it rather pleasant.

The reason is the same tension as with the Seekers. I just claimed that was exciting, and in truth it was deadly boring. Anyone with twenty dollars in their pocket could dissolve the tension easily, because twenty dollars was real money then and justification enough: I fibbed for the pay, done. A single dollar couldn’t carry that weight. It was too little to explain the lie. So all that remained was to touch up the memory. The task wasn’t really so bad. Looked at properly, it even had something going for it.

The point is an uncomfortable one. We like to believe our convictions steer our actions. Often it runs the other way. We act first, and then we assemble the conviction that best fits. The less reason we had for an action, the more firmly we have to believe in it afterwards for the books to balance.

How far this can go is shown by a quite different line of research. In some people with severe epilepsy, the corpus callosum used to be severed, the thick bridge of nerves through which the two hemispheres talk to each other. Afterwards the halves work largely apart, and only the left one can speak. The neuroscientist Michael Gazzaniga showed the right, mute hemisphere of a patient a snow scene, and the left, speaking one a chicken claw. With his left hand the man then reached for a shovel, with his right for a chicken, each fitting the image it had been shown. When Gazzaniga asked why he’d taken the shovel, the honest answer would have had to be: I don’t know, the half that decided it can’t speak. But the man replied without hesitation that you need a shovel to clean out the chicken shed. The speaking half knew nothing of the snow, and on the spot it invented a reason that fit what it could see, and believed it completely.

This part, which keeps supplying reasons for our own behaviour without knowing its true cause, Gazzaniga called the interpreter. None of us has a severed callosum, and still this interpreter runs the whole time. The explanations it hands us often arrive only after we’ve already acted, and they feel like the real motives, because the place where the decision was actually made stays closed to us.

Your Own Quiet Reinterpretation

Once you start watching for it, you find the mechanism everywhere in your own life. You know perfectly well that smoking harms you, and still you catch yourself how readily the reasons arrive, why the one after dinner is fine after all, your own grandfather having smoked well into old age. You stay in a relationship you’ve put so much into that drawing a line would feel like admitting all those years were wasted. You’ve spent a lot of money on something and then discover one virtue after another in it, while the alternatives you were seriously weighing beforehand barely get a second glance.

It’s clearest with whatever you had to work hardest for. What we fight to obtain, a difficult admission, a gruelling course of training, a circle you only get into with effort, we upgrade afterwards. The effort wants justifying. If the thing had only been mediocre, the trouble wouldn’t have been worth it, and no one likes to think that of themselves. So it must have been wonderful.

And we often defend most stubbornly the very positions where we were furthest off the mark. The more embarrassing the error, the greater the tension, and the more tempting the reinterpretation that turns it into something else. The open admission costs more than most are willing to pay.

One Last Twist

There’s a coda to this story, and it’s almost too fitting. Recent historical work has gone back through the original notes and suggests it didn’t unfold nearly as cleanly as the famous book tells it. The group seems to have fallen apart after the flood failed to come rather than proselytised, and Dorothy Martin in the end did recant. The researchers had walked into that living room with a firm expectation, and it may well have coloured what they believed they saw. This doesn’t make cognitive dissonance a figment, it can be demonstrated in the lab thousands of times over. But there’s a quiet irony in it: a theory about how hard we find it to part with a cherished conviction may itself have been kept in shape by researchers reluctant to let go of their cherished thesis. The mechanism stops for no one, not even for those who describe it.

That’s the most uncomfortable part of all. We almost never notice the reinterpretation in our own heads. From the inside it doesn’t feel like dodging, it feels like insight. The reasons we work out for ourselves strike us as the truth, because we wrote them ourselves.

Before the Reasons Arrive

The reinterpretation almost always runs afterwards, once the decision has long been made and nothing about it can be changed. That’s exactly why knowing about it helps so little in hindsight. It becomes useful at a single point, the moment before, while you can still choose. Watch what your head does then. If you start gathering reasons why you should do something, and the list grows the longer you think, that’s often already the answer. What truly fits you rarely needs much justifying, it simply suggests itself. The eager collecting of arguments is frequently dissonance at work, only in advance. One part of you has long decided, and the other is building the justification to match. The same the other way round: if you find yourself mainly hunting for objections, for risks and the bad timing, then part of you often wants the thing already, and the rest is fending it off to be safe.

The rule of thumb tips over at one point, and it’s worth knowing where. Sometimes you laboriously talk yourself into something hard but right, quitting, or walking away from something that isn’t good for you, and then the reasons you’re reaching for aren’t avoidance, more like a run-up. The difference lies in the feeling the reasons are trying to drown out. If you’re marshalling arguments to talk down a quiet relief, the honest answer is usually already there, and it’s: better not. If you’re marshalling them to talk down a quiet fear, then underneath the fear is often exactly what you want.

An exercise for the coming week

Pick a decision you’ve defended recently, ideally one where you get a little too fast or a little too heated when someone pokes at it. That heat is a good sign that there’s tension sitting underneath.

Then take twenty minutes and write down the strongest counter-argument you can manage, as if you had to convince someone who holds the exact opposite to be right. The point isn’t to flip your opinion. The point is to feel where it starts to get uncomfortable.

At some point you’ll probably hit the moment where you want to put the pen down and quickly think about something else. That moment is the interesting one. That’s where what you invested is sitting, the effort, the money, the time, the part of your self-image that hangs on the decision. You don’t have to change anything there. It’s enough to know the spot exists, and that the good reasons that otherwise come to you so readily sometimes only took shape after the decision had long been made.

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Terms of use

Terms of use for the use of the Mindvise platform for online psychological counseling

Date of last update: 20.05.2025

1. Service description
Mindvise provides a digital platform that gives company employees access to online psychological counseling by qualified, freelance psychologists. The psychologists act independently and determine the content of the consultations themselves.

2. Qualification of consultants
All consultants working on the platform have at least a degree in psychology (Master of Science or diploma). Their suitability is checked by Mindvise before they start working.

3. Confidentiality
All contents of the counseling sessions are subject to confidentiality. Personal information will not be passed on to third parties, in particular to the employer, except in the case of express consent or legal obligation.

4. Disclaimer
Use of the platform is voluntary and at your own risk. Psychological counseling is not a substitute for medical or psychotherapeutic treatment. Mindvise accepts no liability for direct or indirect consequences arising from the use of counseling services.

5. Code of conduct
Respectful, professional interaction is a prerequisite. Discrimination, insults or behavior that violates boundaries will not be tolerated. The advisors are entitled to terminate conversations in the event of inappropriate behavior.

6. Cancellation policy
Consultation appointments must be canceled at least 12 hours before the start. If an appointment is canceled later, up to 80% of the fee can be claimed as expenses, depending on the employer’s regulations.

7. Restrictions on use
Use is not suitable if:

* You are in an acute mental health crisis or emergency. In such cases, please contact the medical on-call service (116117) or the emergency number 112.
* You have a serious mental illness that requires continuous specialist care.
* You are a minor and do not have the consent of your legal guardian.

If you are currently undergoing psychotherapeutic treatment, we recommend that you consult with your treating specialist before using the platform.

8. Consent to data processing
By using the platform, you agree to the terms of use and the privacy policy. You agree that your voluntarily submitted information on mental stress may be processed by Mindvise (including health data in accordance with Art. 9 GDPR). This consent is voluntary and can be revoked at any time.

If you have any questions or concerns, please contact:
[kontakt@mindvise.de](mailto:kontakt@mindvise.de)

Privacy policy

1. General information on data protection

Thank you for using our services. The protection of your personal data is important to us. This privacy policy explains how we process personal data, when you use our services. We only collect the data that is necessary for the use of our platform, and do not pass it on to third parties without your consent.

2. Person responsible for data processing

Responsible within the meaning of the General Data Protection Regulation (GDPR):

Mindvise
Pascal Seitz
Lamprecht Str. 51
63739 Aschaffenburg, Germany

Phone: 01579-2526192
E-mail: kontakt@mindvise.de
Website: https://mental.mindvise.de

3. Collection and use of personal data

We only collect the data provided by you (first name, e-mail address, telephone number, business code, consultation topic, additional information transmitted on the consultation request) that was transmitted when booking consultation appointments. This data is stored on our server for 30 days and then backed up locally for 12 months. Our freelance consultants receive your data when an appointment is booked and also store it locally for a maximum of 12 months. For service agreements with a limit on monthly consultations per employee, the data is used to monitor compliance with the set limits.

4. Booking via hotline

As an alternative to online booking, you have the option of booking appointments via the hotline listed above so that you do not have to enter any data via the booking system.

5. Voluntariness of use

Use of the advisory services via the platform is voluntary. There are no disadvantages if you do not wish to take advantage of the offer.

6. Legal basis of the processing

Your data is processed on the following legal bases:

  • Consent (Art. 6 para. 1 lit. a GDPR): Your voluntary consent when providing the data for booking appointments.
  • Fulfillment of a contract (Art. 6 para. 1 lit. b GDPR): Processing of data for the provision of our services.
  • Protection of legitimate interests (Art. 6 para. 1 lit. f GDPR): Data processing is carried out in the interest of the smooth operation of our services, provided that no interests of the data subject worthy of protection prevail.

7. Processing of special categories of data

As part of the consultation, information may be processed that allows conclusions to be drawn about your mental health (e.g. through free text information on stress or concerns). This data is considered special categories of personal data within the meaning of Art. 9 GDPR. The processing takes place exclusively with your express consent in accordance with Art. 9 para. 2 lit. a GDPR. This consent is voluntary and can be revoked at any time.

8. Video communication

For video communication, we recommend using Jitsi Meet on our server at https://meet.mindvise.de. Advisors are free to decide whether to use this server or choose an alternative platform, which will be communicated to you in advance by e-mail. In this case, the data protection provisions of the chosen provider apply. If you do not wish to use an alternative provider as a video communication tool, you can communicate this by sending an e-mail to the selected consultant in advance. When using the Mindvise-hosted Jitsi Meet instance, personal data such as IP addresses may be collected. This data is used exclusively to enable communication and is not passed on to third parties.

9. Mental Health Assistent (ChatGPT API)

When using the digital mental health assistant, your voluntary free text entries can be transmitted to the OpenAI API for processing. The processing is pseudonymized (without direct name or identity assignment) and exclusively for the provision of the assistant function. The transfer is secured by the conclusion of standard contractual clauses in accordance with Art. 46 GDPR and OpenAI’s participation in the EU-U.S. Data Privacy Framework.

10. Technical and organizational measures (TOMs)

We have implemented the following measures to ensure the protection of your data:

  • Access control: The servers are provided by ISO-certified providers (Netcup, Alfahosting).
  • Access control: Access is only granted via password-protected systems with strict password guidelines.
  • Encryption and data backup: All data transmissions are SSL-encrypted. Data is deleted every 30 days and backed up locally.
  • Forwarding control: Encrypted communication channels (e-mail, SSL) are used.
  • Separation control: Logical separation of test and production data.
  • Integrity control: Regular backups and version controls ensure data integrity.
  • Roles and rights system: Administrative access is restricted; there is no access to personal content.

11 Rights of the data subjects

You have the right, to request information about the personal data stored about you at any time and to request the correction, deletion or restriction of the processing of this data. You also have the right to data portability and the right to object. You can withdraw your consent to the processing of personal data at any time.

12. Right to erasure (“right to be forgotten”)

You have the right to request the deletion of your personal data if:

  • the data is no longer required for the original purpose;
  • You withdraw your consent and there is no other legal basis for processing;
  • You object to the processing and there are no overriding legitimate grounds;
  • the data was processed unlawfully;
  • the deletion is necessary to fulfill a legal obligation.

13. Right to lodge a complaint with the supervisory authority

If you believe that the processing of your data violates the GDPR, you have the right to lodge a complaint with the competent data protection authority:

The Bavarian State Commissioner for Data Protection
P.O. Box 22 12 19, 80502 Munich
E-mail: poststelle@datenschutz-bayern.de

14. Duration of data storage

Personal data is stored on our server for a maximum of 30 days. At the end of this period, the data is deleted and backed up locally. Freelance consultants store the data locally for up to 12 months and then delete it permanently.

15. Data transfer to third parties and third countries

We do not pass on personal data to third parties without your consent. Personal data is only transferred to third countries in the context of using the Mental Health Assistant. In this case, the transfer is secured by OpenAI’s participation in the EU-U.S. Data Privacy Framework and by standard contractual clauses (SCCs) in accordance with Art. 46 GDPR.

16. Cookies and similar technologies

We only use technically necessary cookies on our website to enable you to make optimum use of our services. Analytical or marketing cookies are not used.

17. Automated decision-making including profiling

There is no automated decision-making or profiling within the meaning of Art. 22 GDPR.

18. Further processing for other purposes

Further processing of the personal data collected for other purposes is not planned. Should this become necessary in the future, you will be informed accordingly prior to such further processing.

19. Time of provision of the information

This information is provided to you at the latest at the time of data collection and within one month of the data being collected.

20. Adjustments to this privacy policy

We reserve the right to amend this privacy policy if necessary, to comply with legal requirements or to reflect changes to our services.

Feedback

Terms of use

Terms of use for the use of the Mindvise platform for online psychological counseling

Date of last update: 20.05.2025

1. Service description
Mindvise provides a digital platform that gives company employees access to online psychological counseling by qualified, freelance psychologists. The psychologists act independently and determine the content of the consultations themselves.

2. Qualification of consultants
All consultants working on the platform have at least a degree in psychology (Master of Science or diploma). Their suitability is checked by Mindvise before they start working.

3. Confidentiality
All contents of the counseling sessions are subject to confidentiality. Personal information will not be passed on to third parties, in particular to the employer, except in the case of express consent or legal obligation.

4. Disclaimer
Use of the platform is voluntary and at your own risk. Psychological counseling is not a substitute for medical or psychotherapeutic treatment. Mindvise accepts no liability for direct or indirect consequences arising from the use of counseling services.

5. Code of conduct
Respectful, professional interaction is a prerequisite. Discrimination, insults or behavior that violates boundaries will not be tolerated. The advisors are entitled to terminate conversations in the event of inappropriate behavior.

6. Cancellation policy
Consultation appointments must be canceled at least 12 hours before the start. If an appointment is canceled later, up to 80% of the fee can be claimed as expenses, depending on the employer’s regulations.

7. Restrictions on use
Use is not suitable if:

* You are in an acute mental health crisis or emergency. In such cases, please contact the medical on-call service (116117) or the emergency number 112.
* You have a serious mental illness that requires continuous specialist care.
* You are a minor and do not have the consent of your legal guardian.

If you are currently undergoing psychotherapeutic treatment, we recommend that you consult with your treating specialist before using the platform.

8. Consent to data processing
By using the platform, you agree to the terms of use and the privacy policy. You agree that your voluntarily submitted information on mental stress may be processed by Mindvise (including health data in accordance with Art. 9 GDPR). This consent is voluntary and can be revoked at any time.

If you have any questions or concerns, please contact:
[kontakt@mindvise.de](mailto:kontakt@mindvise.de)

Privacy policy

1. General information on data protection

Thank you for using our services. The protection of your personal data is important to us. This privacy policy explains how we process personal data, when you use our services. We only collect the data that is necessary for the use of our platform, and do not pass it on to third parties without your consent.

2. Person responsible for data processing

Responsible within the meaning of the General Data Protection Regulation (GDPR):

Mindvise
Pascal Seitz
Lamprecht Str. 51
63739 Aschaffenburg, Germany

Phone: 01579-2526192
E-mail: kontakt@mindvise.de
Website: https://mental.mindvise.de

3. Collection and use of personal data

We only collect the data provided by you (first name, e-mail address, telephone number, business code, consultation topic, additional information transmitted on the consultation request) that was transmitted when booking consultation appointments. This data is stored on our server for 30 days and then backed up locally for 12 months. Our freelance consultants receive your data when an appointment is booked and also store it locally for a maximum of 12 months. For service agreements with a limit on monthly consultations per employee, the data is used to monitor compliance with the set limits.

4. Booking via hotline

As an alternative to online booking, you have the option of booking appointments via the hotline listed above so that you do not have to enter any data via the booking system.

5. Voluntariness of use

Use of the advisory services via the platform is voluntary. There are no disadvantages if you do not wish to take advantage of the offer.

6. Legal basis of the processing

Your data is processed on the following legal bases:

  • Consent (Art. 6 para. 1 lit. a GDPR): Your voluntary consent when providing the data for booking appointments.
  • Fulfillment of a contract (Art. 6 para. 1 lit. b GDPR): Processing of data for the provision of our services.
  • Protection of legitimate interests (Art. 6 para. 1 lit. f GDPR): Data processing is carried out in the interest of the smooth operation of our services, provided that no interests of the data subject worthy of protection prevail.

7. Processing of special categories of data

As part of the consultation, information may be processed that allows conclusions to be drawn about your mental health (e.g. through free text information on stress or concerns). This data is considered special categories of personal data within the meaning of Art. 9 GDPR. The processing takes place exclusively with your express consent in accordance with Art. 9 para. 2 lit. a GDPR. This consent is voluntary and can be revoked at any time.

8. Video communication

For video communication, we recommend using Jitsi Meet on our server at https://meet.mindvise.de. Advisors are free to decide whether to use this server or choose an alternative platform, which will be communicated to you in advance by e-mail. In this case, the data protection provisions of the chosen provider apply. If you do not wish to use an alternative provider as a video communication tool, you can communicate this by sending an e-mail to the selected consultant in advance. When using the Mindvise-hosted Jitsi Meet instance, personal data such as IP addresses may be collected. This data is used exclusively to enable communication and is not passed on to third parties.

9. Mental Health Assistent (ChatGPT API)

When using the digital mental health assistant, your voluntary free text entries can be transmitted to the OpenAI API for processing. The processing is pseudonymized (without direct name or identity assignment) and exclusively for the provision of the assistant function. The transfer is secured by the conclusion of standard contractual clauses in accordance with Art. 46 GDPR and OpenAI’s participation in the EU-U.S. Data Privacy Framework.

10. Technical and organizational measures (TOMs)

We have implemented the following measures to ensure the protection of your data:

  • Access control: The servers are provided by ISO-certified providers (Netcup, Alfahosting).
  • Access control: Access is only granted via password-protected systems with strict password guidelines.
  • Encryption and data backup: All data transmissions are SSL-encrypted. Data is deleted every 30 days and backed up locally.
  • Forwarding control: Encrypted communication channels (e-mail, SSL) are used.
  • Separation control: Logical separation of test and production data.
  • Integrity control: Regular backups and version controls ensure data integrity.
  • Roles and rights system: Administrative access is restricted; there is no access to personal content.

11 Rights of the data subjects

You have the right, to request information about the personal data stored about you at any time and to request the correction, deletion or restriction of the processing of this data. You also have the right to data portability and the right to object. You can withdraw your consent to the processing of personal data at any time.

12. Right to erasure (“right to be forgotten”)

You have the right to request the deletion of your personal data if:

  • the data is no longer required for the original purpose;
  • You withdraw your consent and there is no other legal basis for processing;
  • You object to the processing and there are no overriding legitimate grounds;
  • the data was processed unlawfully;
  • the deletion is necessary to fulfill a legal obligation.

13. Right to lodge a complaint with the supervisory authority

If you believe that the processing of your data violates the GDPR, you have the right to lodge a complaint with the competent data protection authority:

The Bavarian State Commissioner for Data Protection
P.O. Box 22 12 19, 80502 Munich
E-mail: poststelle@datenschutz-bayern.de

14. Duration of data storage

Personal data is stored on our server for a maximum of 30 days. At the end of this period, the data is deleted and backed up locally. Freelance consultants store the data locally for up to 12 months and then delete it permanently.

15. Data transfer to third parties and third countries

We do not pass on personal data to third parties without your consent. Personal data is only transferred to third countries in the context of using the Mental Health Assistant. In this case, the transfer is secured by OpenAI’s participation in the EU-U.S. Data Privacy Framework and by standard contractual clauses (SCCs) in accordance with Art. 46 GDPR.

16. Cookies and similar technologies

We only use technically necessary cookies on our website to enable you to make optimum use of our services. Analytical or marketing cookies are not used.

17. Automated decision-making including profiling

There is no automated decision-making or profiling within the meaning of Art. 22 GDPR.

18. Further processing for other purposes

Further processing of the personal data collected for other purposes is not planned. Should this become necessary in the future, you will be informed accordingly prior to such further processing.

19. Time of provision of the information

This information is provided to you at the latest at the time of data collection and within one month of the data being collected.

20. Adjustments to this privacy policy

We reserve the right to amend this privacy policy if necessary, to comply with legal requirements or to reflect changes to our services.