Nutzungsbedingungen für die Nutzung der Mindvise-Plattform zur psychologischen Online-Beratung
Datum der letzten Aktualisierung: 20.05.2025
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1. Dienstleistungsbeschreibung
Mindvise stellt eine digitale Plattform bereit, die Mitarbeitenden von Unternehmen den Zugang zu psychologischer Online-Beratung durch qualifizierte, freiberuflich arbeitende Psycholog\:innen ermöglicht. Die Psycholog\:innen handeln eigenverantwortlich und bestimmen die Inhalte der Beratungen selbstständig.
2. Qualifikation der Berater\:innen
Alle auf der Plattform tätigen Berater\:innen verfügen mindestens über ein abgeschlossenes Psychologiestudium (Master of Science oder Diplom). Ihre Eignung wird vor Aufnahme der Tätigkeit von Mindvise geprüft.
3. Vertraulichkeit
Alle Inhalte der Beratungsgespräche unterliegen der Schweigepflicht. Eine Weitergabe personenbezogener Informationen an Dritte, insbesondere an den Arbeitgeber, erfolgt nicht – außer im Falle einer ausdrücklichen Einwilligung oder gesetzlichen Verpflichtung.
4. Haftungsausschluss
Die Nutzung der Plattform erfolgt freiwillig und eigenverantwortlich. Die psychologischen Beratungen ersetzen keine ärztliche oder psychotherapeutische Behandlung. Mindvise übernimmt keine Haftung für direkte oder indirekte Folgen aus der Inanspruchnahme der Beratungsleistungen.
5. Verhaltenskodex
Ein respektvoller, professioneller Umgang wird vorausgesetzt. Diskriminierung, Beleidigungen oder grenzverletzendes Verhalten werden nicht toleriert. Die Berater\:innen sind berechtigt, Gespräche bei unangemessenem Verhalten abzubrechen.
6. Stornierungsbedingungen
Beratungstermine müssen mindestens 12 Stunden vor Beginn storniert werden. Bei späterer Absage können – abhängig von der Regelung des Arbeitgebers – bis zu 80 % der Gebühr als Aufwendungskosten geltend gemacht werden.
7. Einschränkungen der Nutzung
Die Nutzung ist nicht geeignet, wenn:
* Sie sich in einer akuten psychischen Krise oder Notlage befinden. Bitte wenden Sie sich in solchen Fällen an den ärztlichen Bereitschaftsdienst (116117) oder die Notrufnummer 112.
* Eine schwere psychische Erkrankung vorliegt, die eine kontinuierliche fachärztliche Betreuung erfordert.
* Sie minderjährig sind und keine Zustimmung Ihrer Erziehungsberechtigten vorliegt.
Wenn Sie sich aktuell in psychotherapeutischer Behandlung befinden, empfehlen wir eine Abstimmung mit Ihrer behandelnden Fachkraft, bevor Sie die Plattform nutzen.
8. Einwilligung in die Datenverarbeitung
Mit der Nutzung der Plattform stimmen Sie den Nutzungsbedingungen und der Datenschutzerklärung zu. Sie willigen ein, dass Ihre freiwillig übermittelten Angaben zu psychischen Belastungen durch Mindvise verarbeitet werden dürfen (einschließlich Gesundheitsdaten gemäß Art. 9 DSGVO). Diese Einwilligung ist freiwillig und kann jederzeit widerrufen werden.
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Bei Fragen oder Anliegen wenden Sie sich bitte an:
[kontakt@mindvise.de](mailto:kontakt@mindvise.de)
Terms of use for the use of the Mindvise platform for online psychological counseling
Date of last update: 20.05.2025
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1. Service description
Mindvise provides a digital platform that gives company employees access to online psychological counseling by qualified, freelance psychologists. The psychologists act independently and determine the content of the consultations themselves.
2. Qualification of consultants
All consultants working on the platform have at least a degree in psychology (Master of Science or diploma). Their suitability is checked by Mindvise before they start working.
3. Confidentiality
All contents of the counseling sessions are subject to confidentiality. Personal information will not be passed on to third parties, in particular to the employer, except in the case of express consent or legal obligation.
4. Disclaimer
Use of the platform is voluntary and at your own risk. Psychological counseling is not a substitute for medical or psychotherapeutic treatment. Mindvise accepts no liability for direct or indirect consequences arising from the use of counseling services.
5. Code of conduct
Respectful, professional interaction is a prerequisite. Discrimination, insults or behavior that violates boundaries will not be tolerated. The advisors are entitled to terminate conversations in the event of inappropriate behavior.
6. Cancellation policy
Consultation appointments must be canceled at least 12 hours before the start. If an appointment is canceled later, up to 80% of the fee can be claimed as expenses, depending on the employer’s regulations.
7. Restrictions on use
Use is not suitable if:
* You are in an acute mental health crisis or emergency. In such cases, please contact the medical on-call service (116117) or the emergency number 112.
* You have a serious mental illness that requires continuous specialist care.
* You are a minor and do not have the consent of your legal guardian.
If you are currently undergoing psychotherapeutic treatment, we recommend that you consult with your treating specialist before using the platform.
8. Consent to data processing
By using the platform, you agree to the terms of use and the privacy policy. You agree that your voluntarily submitted information on mental stress may be processed by Mindvise (including health data in accordance with Art. 9 GDPR). This consent is voluntary and can be revoked at any time.
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If you have any questions or concerns, please contact:
[kontakt@mindvise.de](mailto:kontakt@mindvise.de)
Thank you for using our services. The protection of your personal data is important to us. This privacy policy explains how we process personal data, when you use our services. We only collect the data that is necessary for the use of our platform, and do not pass it on to third parties without your consent.
Responsible within the meaning of the General Data Protection Regulation (GDPR):
Mindvise
Pascal Seitz
Lamprecht Str. 51
63739 Aschaffenburg, Germany
Phone: 01579-2526192
E-mail: kontakt@mindvise.de
Website: https://mental.mindvise.de
We only collect the data provided by you (first name, e-mail address, telephone number, business code, consultation topic, additional information transmitted on the consultation request) that was transmitted when booking consultation appointments. This data is stored on our server for 30 days and then backed up locally for 12 months. Our freelance consultants receive your data when an appointment is booked and also store it locally for a maximum of 12 months. For service agreements with a limit on monthly consultations per employee, the data is used to monitor compliance with the set limits.
As an alternative to online booking, you have the option of booking appointments via the hotline listed above so that you do not have to enter any data via the booking system.
Use of the advisory services via the platform is voluntary. There are no disadvantages if you do not wish to take advantage of the offer.
Your data is processed on the following legal bases:
As part of the consultation, information may be processed that allows conclusions to be drawn about your mental health (e.g. through free text information on stress or concerns). This data is considered special categories of personal data within the meaning of Art. 9 GDPR. The processing takes place exclusively with your express consent in accordance with Art. 9 para. 2 lit. a GDPR. This consent is voluntary and can be revoked at any time.
For video communication, we recommend using Jitsi Meet on our server at https://meet.mindvise.de. Advisors are free to decide whether to use this server or choose an alternative platform, which will be communicated to you in advance by e-mail. In this case, the data protection provisions of the chosen provider apply. If you do not wish to use an alternative provider as a video communication tool, you can communicate this by sending an e-mail to the selected consultant in advance. When using the Mindvise-hosted Jitsi Meet instance, personal data such as IP addresses may be collected. This data is used exclusively to enable communication and is not passed on to third parties.
When using the digital mental health assistant, your voluntary free text entries can be transmitted to the OpenAI API for processing. The processing is pseudonymized (without direct name or identity assignment) and exclusively for the provision of the assistant function. The transfer is secured by the conclusion of standard contractual clauses in accordance with Art. 46 GDPR and OpenAI’s participation in the EU-U.S. Data Privacy Framework.
We have implemented the following measures to ensure the protection of your data:
You have the right, to request information about the personal data stored about you at any time and to request the correction, deletion or restriction of the processing of this data. You also have the right to data portability and the right to object. You can withdraw your consent to the processing of personal data at any time.
You have the right to request the deletion of your personal data if:
If you believe that the processing of your data violates the GDPR, you have the right to lodge a complaint with the competent data protection authority:
The Bavarian State Commissioner for Data Protection
P.O. Box 22 12 19, 80502 Munich
E-mail: poststelle@datenschutz-bayern.de
Personal data is stored on our server for a maximum of 30 days. At the end of this period, the data is deleted and backed up locally. Freelance consultants store the data locally for up to 12 months and then delete it permanently.
We do not pass on personal data to third parties without your consent. Personal data is only transferred to third countries in the context of using the Mental Health Assistant. In this case, the transfer is secured by OpenAI’s participation in the EU-U.S. Data Privacy Framework and by standard contractual clauses (SCCs) in accordance with Art. 46 GDPR.
We only use technically necessary cookies on our website to enable you to make optimum use of our services. Analytical or marketing cookies are not used.
There is no automated decision-making or profiling within the meaning of Art. 22 GDPR.
Further processing of the personal data collected for other purposes is not planned. Should this become necessary in the future, you will be informed accordingly prior to such further processing.
This information is provided to you at the latest at the time of data collection and within one month of the data being collected.
We reserve the right to amend this privacy policy if necessary, to comply with legal requirements or to reflect changes to our services.
